We are constantly striving to improve the service we offer. One way in which we do this is to encourage open and honest feedback from patients. We have in the waiting area feedback forms and boxes which patients are encouraged to use, and we also send out questionnaires through Denplan periodically to make sure we are meeting your expectations.
The testimonials below are a random selection of feedback we have received from the above sources and unprompted from satisfied customers:
I am writing to say how very pleased I am with the dental work you completed last Thursday. There has been no pain whatsoever, and I am so happy to be able to enjoy eating with pleasure again. The colour of the teeth chosen couldn't be better. Since being accepted for treatment with you, I have been very much impressed by the very great care and consideration I have received and the good advice you have given me. Also my thanks go to Egor for his gentle care. What a great team you are! Thank you once again. I look forward to me next dental appointment, and any ongoing treatment you may suggest. Every good wish for the future to you both.
Just a few lines to express my sincere appreciation. After recent experience with an NHS dentist, I wasn't happy with my teeth. I was referred to your practice through a friend and I have to say it's been the best of my life. I am so happy and content with the work you have carried out. You have honestly changed my life. I am so proud to wear my new teeth, the fit is perfect and so is the support and care you have provided for me. From one very happy customer, and someone who will gladly recommend you.
Letter received from S.F. Padiham
I received my new teeth yesterday and they fit like a glove, both top and bottom. It has taken the experience of eating back 10 years to my youth! Excellent care and never kept waiting. Thanks for the goody bag when I went home! Highly recommended practice.
Sylvia, by What Clinic.com
I would like to thank you all at Standish Street Dental Practice on the completion of my implant procedure. I am thrilled with the results both cosmetically and practically. The way my procedure was carried out was both professional and caring, with special thanks to Dr Chris Wood and Natalie.
Implant referral patient
I live in Southport but make the 50 min journey to Standish Street dental practice because the level of service is first class. Chris and his team are extremely friendly and provide expert advice. Chris carried out an invisible repair to a broken front tooth and the result is fantastic. I cannot recommend the practice enough, I just wish I lived closer.
Well if you want the best dentists practice in East Lancashire you are on their website now!! I am such a wimp, scared of the possibility of pain BUT even I am totally cared for and put at ease and believe me that takes some doing!!! My particular dentist is Dr Chris Wood and I cannot praise him enough!!! He is wonderful!! He knows I am always scared even though he has never caused me any pain, no matter how serious my treatment and always soon puts me at ease!! All the staff are so professional and caring this really is a jewel in the crown of dentistry!! I recommend you try it!!
Cathy B, Cliviger
I'd like to thank Mark for all the work he has done on my teeth. He explained all the options to me and the treatment was actually cheaper than I had anticipated. I am delighted with the results and people keep commenting on how great I look. I couldn't be happier with my new smile!
I have had several sets of dentures over a number of years, none of which have been of much use, until a friend told me about Standish Street Dental Practice. My new dentures that they made for me and the implants I had put into my bottom gums mean that I can enjoy my food at last!
Just wanted to say a big thank you, my teeth are lovely. I did say I needed to look in my own bathroom mirror, after the numbness went and I could smile properly I could see how natural my lovely new teeth look, I actually think I look younger (this is a matter of opinion of course). I am completely delighted, my mouth feels back to normal and very comfortable, like I've had this bridge always. Thank you.
Mrs L T, Fence
I first attended the practice believing I had a lot of dental problems. After my first visit I felt satisfied that things were not as bad as I thought. The girls at reception took time to explain in detail what the treatment entailed and helped me to plan treatment at my time schedule and budget. On each visit to the practice, my confidence grew, and my dental health and appearance improved dramatically. I have now completed my treatment including visits the hygienist, provision of crowns, tooth whitening and tooth coloured fillings and they are very straight. I now smile a lot more. I often feel like calling into the practice just for a chat. And the nicest thing is, they would give me their time.
Full case rebuild, Barrowford
Prior to joining the practice I avoided going to the dentist and went in an emergency. I had suffered a couple of really bad experiences. I came to this practice in an emergency but due to their efforts, I no longer fear a dental appointment. My teeth have never been so well looked after.
Taken from Excel Questionnaire responses
To Chris and John and all the 'lasses' and staff: its been 18 months but thank you - a very big thank you for the big cheesy grin I now have.
I would like to thank you all for your professional, sensitive and cheerful ways. I've had excellent treatment this year with superb results.
Mrs L B, Implant Referral patient
The staff are really helpful, kind, hygienic and friendly. The overall practice is brilliant. I give it 10 out of 10.
Anon, Feedback box in reception
Thank you so much for all the work you've done to get my teeth straight. I really appreciate you putting the time aside so that I can have a dazzling smile. People have started commenting on how straight my teeth are, but I'm quite happy getting used to that. Thank you.
Mr T, Nelson
Always a pleasure to attend, everyone is very friendly. In my opinion they are the best.
Denplan Questionnaire response
A very professional and caring practice. Quality and care by John & Jayne is 1st class. They take time to explain fully the treatments given.
Denplan Questionnaire response
I am extremely impressed by standard of treatment received and delighted with the improvement of my teeth. I feel looked after by this practice and would enthusiastically recommend them to my friends.
Miss C B, Burnley
My initial welcome was warm but businesslike and I felt immediately reassured by the professional attitude of the staff. It was refreshing to be recognised and greeted by name on my second visit.
Mrs M R, Clitheroe
I have now had my new implants and lower dentures for 3 weeks and I can't tell you how much it has changed my life. I have struggled with my teeth for most of my life and for the first time I now feel comfortable and confident. The placing of the implants caused me very little discomfort and everything healed very quickly. The final placing of the dentures was well worth the wait and the care and precision with which you carried out the process has clearly added to the success of the whole project. I can now eat, talk, laugh and even yawn with total security.
Mrs M G, Burnley