Privacy & Policies

Privacy Policy

This privacy policy sets out how "Standish Street Dental Ltd" uses and protects any information that you give "Standish Street Dental Ltd" when you use this website. "Standish Street Dental Ltd" is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. "Standish Street Dental Ltd" may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 April 2009.

What we collect
We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at our email address which can be found here.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 26 Standish Street, Burnley BB11 1AP.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Other Policies

Professional Registration
The regulatory body for the dental profession in the Uk is the General Dental Council (GDC). All of our dentists and staff adhere to the rules governing the profession as set out by the GDC in their publication "Standards for Dental Professionals". For more information regarding the GDC please visit their website

Data Protection
Our practice complies with the Data Protection Act 1998. It is registered with the Information Commissioner's Office. The registration number for Standish Street Dental Ltd is 09544767. Our practice data controller is Dr Usman Hameed.

Patient Confidentiality
Our practice adheres to the standards of patient confidentiality set out by the dental regulatory body the General Dental Council. You can see details of this by downloading their guide Principles of Patient Confidentiality.

Complaints Procedure
If you have a complaint or concern about the service you have received from the dentists or any of the staff working in
this practice, please let us know. We operate a practice complaints procedure. Our complaint system adheres to
national criteria.

How to Complain:
We hope that most problems can be sorted out easily and quickly, at the time they arise and with the person
concerned. If your problem cannot be sorted in this way and you wish to make a complaint, we would like you to let us
know as soon as possible - ideally, within a matter of days or at most a few weeks - because this will enable us to
establish what happened most easily. If it is not possible to do that, please let us have details of your complaint:
• within 6 months of the incident that caused the problem; or
• within 6 months of discovering that you have a problem, provided this is within 12 months of the incident.
Complaints about the treatment you received should be made to the dentist who normally sees you. Alternatively, you
may ask for an appointment with Elizabeth Ferguson, Practice Manager in order to discuss your concerns. She will explain the
complaints procedure to you and will ensure that your concerns are dealt with promptly. It will help if you are as clear
as possible about your complaint.

What We Shall Do:
We shall acknowledge your complaint within 2 working days and aim to have looked into your complaint within 10
working days of the date when you raised it with us. We shall then be in a position to give you an explanation, or offer
a meeting with those involved.
In investigating your complaint, we shall aim to:
• find out what happened and what went wrong
• enable you to discuss the problem with those concerned, if you would like this;
• ensure you receive an apology, where this is appropriate;
• identify what we can do to make sure the problem does not happen again.

Complaining on Behalf of Someone Else:
Please note that we keep strictly to the rules of confidentiality. If you are complaining on behalf of someone else, we
have to know that you have the permission to do so. A note signed by the person concerned will be needed, unless
that are incapable of providing this because of physical or mental illness or are a child under 16 years.

Complaining to Dental Complaints Service:
We hope that, if you have a problem, you will make use of our practice complaints procedure. We believe this will
provide the best chance of putting right whatever has gone wrong and an opportunity to improve our practice.
However this does not affect your right to complain to the Dental Complaints Service, if you feel you cannot raise your
complaint with us or you are dissatisfied with the result of our investigation. If you wish further advice you should
Dental Complaints Service
The Lansdowne Building
2 Lansdowne Road
Tel. 020 8253 0800 E-mail:

You may also like to contact The General Dental Council for more advice
General Dental Council.
37 Wimpole Street
Tel. 020 7887 3800 E-mail:
Patients of the practice registered with Denplan can contact Denplan by telephone for advice on 0800 401 402

Health and Social Care Act 2008
Standish Street Dental Ltd is regulated by the Care Qualities Commission to provide care under the Health and Social Care Act 2008. Following registration and subsequent inspection Standish Street Dental Practice was meeting all CQC national standards. For more information and a full report visit the CQC website.

Certificate No. 1-392882229

Provider ID. 1-347788457