Privacy & Policies

Privacy Notice

The practice aims to meet the requirements of the Data Protection Act 2018, the United Kingdom General Data Protection Regulation (UK GDPR), the guidelines on the Information Commissioner's (ICO) website as well as our professional guidelines and requirements.

The data controller is the Practice Owner Dr Usman Hameed, the Information Governance Lead is Mrs Katie Wright.

This Privacy Notice is available by email if you contact

You will be asked to provide personal information when joining the practice. The purpose of processing your personal data is to provide you with optimum dental health care and prevention.

The categories and examples of data we process are:

  • Personal data for the provision of dental health care
  • Personal data for the purposes of providing treatment plans, recall appointments, reminders or estimates
  • Personal data such as details of family members for the provision of health care to children or for emergency contact details
  • Personal data for the purposes of employed and self-employed team members employment and engagement respectively
  • Personal data for the purposes of direct mail/email/text to inform you of important announcements or about new treatments or services
  • Personal data - IP addresses so that we can understand our patients better and inform our marketing approach as well as improve the web site experience
  • Special category data including health records for the purposes of the delivery of health care and meeting our legal obligations
  • Special category data including health records
  • Special category data to meet the requirements of the Equality Act 2010
  • Special category data details of criminal record checks for employees and contracted team members

We minimise the data that we keep, and do not keep it for longer than necessary.

We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer a patient to another practitioner or to secondary care such as a hospital we will gain the individual's permission before the referral is made and the personal data is shared. Your data will be shared with the NHS in England, if you are being referred for NHS treatment.

  • Personal data is stored in the UK or EU whether in digital or hard copy format
  • Personal data is stored in outside of the UK and or EU in digital format when suitable safeguards have been put in place to allow personal data to be transferred out of the EU
  • Personal data is obtained when a patient joins the practice, when a patient is referred to the practice and when a patient subscribes to an email list.

For full details or where your data is stored, please ask to see Information Governance Procedures (M 217C).

We have established the following lawful bases for processing your data:

Our lawful bases for processing personal data:

  • The legitimate interests of the dental practice
  • Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract
  • Consent of the data subject
  • To comply with our legal obligations

Our Article 9 conditions for processing special category include:

Our Article 9 conditions for processing special category data:

  • Processing is necessary for health care purposes
  • Processing necessary for identifying or keeping under review the existence or absence of equality of opportunity or treatment between groups of people with the view to enabling such equality to be promoted or maintained
  • We obtain consent of the data subject to process criminal record checks

The reasons we process the data include:

  • To maintain your contemporaneous clinical records
  • To provide you with dental treatment, prevention and oral health advice
  • To carry out financial transactions with you
  • To send your personal data to the General Dental Council or other authority as required by law
  • To communicate with you as and when required including appointment reminders, treatment plans, estimates and other communications about your treatment or the practice
  • To communicate with your next of kin in an emergency
  • If a parent or carer to communicate with you about the person you parent or care for
  • To refer you to other dentists or doctors and health professionals as required
  • To obtain criminal record disclosures for team members
  • For debt recovery
  • To continually improve the care and service you receive from us

The personal data we process includes:

Your name, address, gender, date of birth, NHS number, medical history, dental history, family medical history, family contact details, marital status financial details for processing payment, your doctor's details and details of treatment at the practice. We may process more sensitive special category data including ethnicity, race, religion, or sexual orientation so that we can meet our obligations under the Equality Act 2010, or for example to modify treatment to suit your religion and to meet NHS obligations.

The retention period for special data in patient records is a minimum of 10 years and may be longer for complex records or to meet our legal requirements. The retention periods for other personal data is 2 years after it was last processed. Details of retention periods are available in the Record Retention (M 215) procedure available from the practice.

We obtain your personal details when you enquire about our care and service, when you join the practice, when you subscribe to our newsletter or register online, when you complete a registration or medical history form and when another practitioner refers you for treatment at our practice. Occasionally patients are referred to us from other official sources such as NHS clinics or hospitals.

You have the following personal data rights:

  • The right to be informed about the collection and use of your personal data
  • The right of access - to have a copy of the data we hold about you. Generally, we will not charge for this service
  • The right to rectification - to correct the data we have if it is inaccurate or incomplete
  • The right to deletion of your personal data (clinical records must be retained for a certain time period)
  • The right to restrict processing of your personal data
  • The right to data portability - to have your data transferred to someone else
  • The right to object to the processing of your personal data
  • Rights in relation to automated decision making and profiling

Further details of these rights can be seen in our Information Governance Procedures (M 217C) or at the Information Commissioner's website. Here are some practical examples of your rights:

  • If you are a patient of the practice you have the right to withdraw consent for important notifications, newsletters, surveys or marketing. You can inform us to correct errors in your personal details or withdraw consent from communication methods such as telephone, email or text. You have the right to obtain a free copy of your patient records within one month
  • If you are not a patient of the practice you have the right to withdraw consent for processing personal data, to have a free copy of it within one month, to correct errors in it or to ask us to delete it. You can also withdraw consent from communication methods such as telephone, email or text

We have carried out a Privacy Impact Assessment in Sensitive Information Map, PIA and Risk Assessment (M 217Q) and you can request a copy from the details below. The details of how we ensure security of personal data is in our Security Risk Assessment (M 217M) and Information Governance Procedures (M 217C).

Comments, suggestions and complaints
Please contact the IG Lead at the practice for a comment, suggestion or a complaint about your data processing at , or 01282 415543 or by writing to or visiting the practice at 26 Standish Street, Burnley, Lancashire, BB11 1AP. We take complaints very seriously.

If you are unhappy with our response or if you need any advice you should contact the Information Commissioner's Office (ICO). Their telephone number is 0303 123 1113, you can also chat online with an advisor. The ICO can investigate your claim and take action against anyone who's misused personal data. You can also visit their website for information on how to make a data protection complaint.

Related practice procedures
You can also use these contact details to request copies of the following practice policies or procedures:

  • Data Protection and Information Security Policy (M 233-CNS)
  • Sensitive Information Map, PIA and Risk Assessment (M 217Q), Information Governance Procedures (M 217C), Record Retention (M 215)

If you have an enquiry or a request please contact the Information Governance Lead:

Katie Wright
Standish Street Dental Ltd,
26 Standish Street, Burnley, Lancashire, BB11 1AP
Phone: 01282 415543.

Thank you.

Other Policies

Professional Registration
The regulatory body for the dental profession in the Uk is the General Dental Council (GDC). All of our dentists and staff adhere to the rules governing the profession as set out by the GDC in their publication "Standards for Dental Professionals". For more information regarding the GDC please visit their website

Data Protection
Our practice complies with the Data Protection Act 1998. It is registered with the Information Commissioner's Office. The registration number for Standish Street Dental Ltd is 09544767. Our practice data controller is Dr Usman Hameed.

Patient Confidentiality
Our practice adheres to the standards of patient confidentiality set out by the dental regulatory body the General Dental Council. You can see details of this by downloading their guide Principles of Patient Confidentiality.

Complaints Procedure
If you have a complaint or concern about the service you have received from the dentists or any of the staff working in
this practice, please let us know. We operate a practice complaints procedure. Our complaint system adheres to
national criteria.

How to Complain:
We hope that most problems can be sorted out easily and quickly, at the time they arise and with the person
concerned. If your problem cannot be sorted in this way and you wish to make a complaint, we would like you to let us
know as soon as possible - ideally, within a matter of days or at most a few weeks - because this will enable us to
establish what happened most easily. If it is not possible to do that, please let us have details of your complaint:
• within 6 months of the incident that caused the problem; or
• within 6 months of discovering that you have a problem, provided this is within 12 months of the incident.
Complaints about the treatment you received should be made to the dentist who normally sees you. Alternatively, you
may ask for an appointment with Elizabeth Ferguson, Practice Manager in order to discuss your concerns. She will explain the
complaints procedure to you and will ensure that your concerns are dealt with promptly. It will help if you are as clear
as possible about your complaint.

What We Shall Do:
We shall acknowledge your complaint within 2 working days and aim to have looked into your complaint within 10
working days of the date when you raised it with us. We shall then be in a position to give you an explanation, or offer
a meeting with those involved.
In investigating your complaint, we shall aim to:
• find out what happened and what went wrong
• enable you to discuss the problem with those concerned, if you would like this;
• ensure you receive an apology, where this is appropriate;
• identify what we can do to make sure the problem does not happen again.

Complaining on Behalf of Someone Else:
Please note that we keep strictly to the rules of confidentiality. If you are complaining on behalf of someone else, we
have to know that you have the permission to do so. A note signed by the person concerned will be needed, unless
that are incapable of providing this because of physical or mental illness or are a child under 16 years.

Complaining to Dental Complaints Service:
We hope that, if you have a problem, you will make use of our practice complaints procedure. We believe this will
provide the best chance of putting right whatever has gone wrong and an opportunity to improve our practice.
However this does not affect your right to complain to the Dental Complaints Service, if you feel you cannot raise your
complaint with us or you are dissatisfied with the result of our investigation. If you wish further advice you should
Dental Complaints Service
The Lansdowne Building
2 Lansdowne Road
Tel. 020 8253 0800 E-mail:

You may also like to contact The General Dental Council for more advice
General Dental Council.
37 Wimpole Street
Tel. 020 7887 3800 E-mail:
Patients of the practice registered with Denplan can contact Denplan by telephone for advice on 0800 401 402

Health and Social Care Act 2008
Standish Street Dental Ltd is regulated by the Care Qualities Commission to provide care under the Health and Social Care Act 2008. Following registration and subsequent inspection Standish Street Dental Practice was meeting all CQC national standards. For more information and a full report visit the CQC website.

Certificate No. 1-392882229

Provider ID. 1-347788457